Manager, Operations

The Operations Manager oversees the operation of autonomous vehicle technology across Japan. The position is responsible for ensuring timely preparation and operation of sites, being a liaison for company, and providing operations training to our partners. This position is also responsible for the integration work of ADK to the platform vehicle in Japan. The Operations Manager shall maintain strong relationships with our partners and balance customer satisfaction with  needs and resources.

Essential Responsibilities

• Manage autonomous vehicle operations in Japan, including the vehicle integration work as well as operation work at site.

• Serve as a partner contact for vehicle operation, maintenance, and integration.

• Manage site field engineers (SAEs) in Japan

• Ensure consistency between Japanese and US operations, and be the bridge between

  US operations team and JP operations team for the best practices to be share

• Develop and maintain a regular cadence of communication with company and non-company operations teams and AVOs to keep them informed about software and process updates and to assess the need for training.

• Work with Program Management to coordinate with our partner’s operation and maintenance entity.

• Work with Vehicle Integration to ensure the proper integration and maintenance of

  ADK hardware.

• Coordinate infrastructure preparation and maintenance with partners.

• Manage and maintain repair parts inventory in Japan.

• Train and certify personnel on vehicle operation and safety

• Train personnel on deployment tools such as fleet management, issue tracking, and

  learning platforms.

• Train the trainer of 3rd party operators.

• Train site operator

• Track operational KPIs and ensure global standardization.

• Provide operational support, escalation management, and customer relationship

  management.

• Develop and deliver training, and assess training needs.

• Drive customer retention and identify expansion opportunities.

Skills and Abilities

Success in this role typically requires the following competencies:

• Leadership to guide and mentor the direct reports

• Exceptional written and verbal communication skills in Japanese and English

• Ability to build and maintain relationships across both technical and nontechnical stakeholders

• Proven ability to create and maintain clear and thorough documentation of processes and procedures

• Leadership in training others

• Ability to keep calm under pressure

• Ability to keep learning and updating the knowledge about May’s technology and operation to communicate them correctly with our partners

Required

• Bachelor’s Degree or equivalent

• At least 3 years of experience of managing a team

• Experience in engineering

• Experience with problem solving in a customer facing environment

• Excellent written and verbal communication skills across multiple platforms, with the ability to explain complex and technical concepts in an easily understandable manner

• Ability to work effectively with team members at all levels of the organization

• Excellent Japanese and English language skills for both verbal and written communication

• Japan’s Drivers license