Customer Product Quality Manager

Working as quality manager including responsibility of Customer Product Quality Management (CPQM).

• Organize meeting worldwide and make sure all related location take action.

• Negotiate with customer about each quality issue if necessary.

• Ensure alignment to the business area UX Quality strategy and policies.

• Drive, coach and supervise resources to ensure that quality commitments to Japanese customer and projects can be met.

• Interface to customer/factory on quality issues and complaints in project and series production.

• Responsible for driving effective corrective and preventive actions on quality issues, audits & complaints and verify effective closure of customer's request with R&D.

• Progress and apply Quality Yokoten activities for process improvement

• Manage 8D and A3 reports and track for closure.

• Organize support at customer site if necessary.

• Participate in customer audits if required.

• Pursuing that lessons learned are collected and used.

• Escalate to Toyota Global Quality Management about project critical issues.

• Enforcing improvement of Japanese OEM quality by applying mindset of continuous improvement.

• Proactively taking various assignment from management.

• Bachelor degree in engineering or equivalent (Electronics engineering preferred)

• At least 5 years experience with electronics applications in automotive

• Computer skills such as Microsoft Office (Word, Excel, PowerPoint) and internet/intranet

• Business English communication skill required.

• Business Japanese communication skill preferred.

• Basic technical analysis skills for quality and quality tools.