Global Quality Director

Job Description

Lead global quality for JOEMs covering driveline technology.

Role Purpose:

Enhance customer satisfaction by building key customer relationships and acting as the global customer quality interface person to ensure that "Voice of the Customer" is consistently translated internally and appropriately actioned and improved.

Key responsibilities:

In collaboration with the Global Commercial Director and the Chief Engineer, develop a strategic approach to achieve customer satisfaction in all areas of quality. eg. field quality, delivered quality, development quality, etc.

Act as the primary quality management interface and "window" person internally and externally.

• Ensure a coordinated escalation approach on complex issues and provide expert quality support on customer specific topics as required.
• Facilitate expert problem solving on complex issues and provide expert quality support on customer specific topics as required.
• Combine the customer quality strategy with the Quality Strategy and tactical road map internally.
• Actively highlight gaps in customer matrix KPI and internal performance to local, regional and global teams.
• Consolidate customer B2B portal data and summarize main issues and improvement plan as part of a regular reporting cadence.
• Support the sharing and application of lessons learned and consolidate the implementation status for global customers.
• Support the Product Launch program deliverables 
• Support the customer specific requirements, understand and deployment across facilities.

• Bachelor's Degree in a related field
• Over 15 years customer quality management experience in automotive and currently in a senior level quality manager position
• Team management experience
• Proven Problem Solving and Troubleshooting experience
• Complex Project Management on global programs
• Collaboration effectively with cross functional team including Engineering, Commercial and Manufacturing
• Ability to deal with conflict and disagreement in front of a customer tactfully
• Professional communication - both written and verbal.
• Fluent in English and Japanese (JLPT N2 if non-Japanese)