Customer Center Head (OES Japan)

Overview

• What is OES?
   
• We are one dedicated organization focused on original service part business towards our OEM and Tier1 customers for all  products across all business areas.
   
• We take the responsibility for spare part deliveries until the end of our delivery obligation.
   
• Our mission is to ensure the highest level of service quality to our customers as well as to support our Serial Business Units in their operational focus with flexible and tailored solutions.
   
• As small volume experts we assure space efficient production processes by agile production concepts, (last time builds, flexible lines…) and manage supplier issues (part terminations, tooling issues, insolvencies…) to maintain our high delivery performance and customer satisfaction.
   
• We separately negotiate spare part contracts for sustainable pricing and life cycle management with our customers in alignment with KAM and Serial Business Units.

More specifically:

• Developing sales & EBIT growth and maintaining current business with customers in a profitable way for all Japanese customers
  
• Responsible for OES pricing for all spare parts to warrant highest possible sales and margin
  
• Leading acquisitions and negotiations regarding price conditions and other contractual terms and strategies (i.e. supply strategies, final buy orders, last time builds, cancellations, frame-contracts…) for current and future business
  
• Collecting and preparing arguments and information for negotiations towards our customers by cost analyzing together with Controlling

#aftermarket #after-market #OES

• University degree: business, engineering or related
   
• Sales experience on the OES side of the industry. Must have experience with after-market, spare parts
   
• Minimum of 5 years of customer negotiation experience internally and externally
  
• Tough negotiations skills and a strong mindset
  
• Passion-to-win attitude and out-of-the-box thinking
  
• Mastering Japanese fluently and good communication skills in English

MUST be residing in Japan to apply