Customer Product Quality Manager

不具合解析、進捗管理、お客様への報告、社内工場の品質改善などカスタマー品質マネージャーとして行って頂くポジションです。

Working as quality manager including responsibility of Customer Product Quality Management (CPQM).

• Organize meeting worldwide and make sure all related location take action.
• Negotiate with customer about each quality issue if necessary.
• Ensure alignment to the global BU HMI Quality strategy and policies.
• Drive, coach and supervise resources to ensure that quality commitments to Japanese customer and projects can be met.
• Interface to customer/factory on quality issues and complaints in project and series production.
• Responsible for driving effective corrective and preventive actions on quality issues, audits & complaints and verify effective closure of customer's request with R&D.
• Progress and apply Quality Yokoten activities for process improvement
• Manage 8D and A3 reports and track for closure.
• Organize support at customer site if necessary.
• Participate in customer audits if required.
• Pursuing that lessons learned are collected and used.
• Monthly report to Head of S1 JOEM quality manager.
• Escalate to Toyota Global Quality Management about project critical issues.
• Enforcing improvement of S1 JOEM quality by applying mindset of continuous improvement.
• Proactively taking various assignment from management.