Technical Account Manager

Join a diversified Automotive supplier leading the industry in and out of the vehicle.

Our client is seeking to hire a Technical Manager in the OTA space.

You will be facing customer on daily production activities and ensure customers satisfaction.

Responsibilities:

• Build strong relationships and ensure customer satisfaction.
• Influence teams across the organization to achieve desired customer outcomes
• Supervise the backlog for Field Application Engineers, handling both client & server Integration & post-production support, for an E2E OTA solution.
• Track the project dashboards, tasks and cases.
• Prioritize customer issues and escalate to other support or engineering teams.
• Provide customers’ feedback to help identify potential new features or products

• BSc degree in Computer Science or relevant field
• 3+ years’ experience in a technical project lead role.
• Development experience in C language and knowledge of hardware controllers
• Support/Delivery customer-facing role experience
• An ability to gasp customers’ needs and suggest timely solutions
• Capabilities to interact with all management levels
• Strong analytical and problem-solving skills
• Familiar with backend solutions, architecture and tools
• Fluent in English & Japanese